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OPERATIONS SUPPORT

Service Desk: Mature ITIL-based operations from 2,500 to 600,000 contact per year
Security Operations Center: Real-time CDM, Incident Management, Forensics, Certifications, Policies, Scanning, and Security Infrastructure Management, Data Integration and Automation
Network Operations Center: WAN and LAN Architecture Design, Event Management, Infrastructure Management, Email, AD, and System Administration, Data Integration and Automation

SOFTWARE ENGINEERING

Prototyping, Agile/DevOps, Test Automation, Data Integration and Automation, Continuous Deployments

INFRASTRUCTURE ENGINEERING

System Engineering: Solution Architecture, Assessment Whitepapers, Vendor Proof of Concepts, Usage Models
Cloud Services: Orchestration, Automation, Artificial Intelligence, Hosting, Monitoring, Scalability, Disaster Recovery

PROCESS DEVELOPMENT

ITIL: Incident, Request, Problem, Change, Release, Configuration, Event, Service Level Management, Self-Service, Strategy, Design, Operations, Support, Continuous Improvement


PMP: Time, Scope, Budget, Communications, Status Reporting, Change Management

Agile/DevOps: Scrums, Iteration Development, Customer Engagement, Release Management, Test Driven Development

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