OPERATIONS SUPPORT
Service Desk: Mature ITIL-based operations from 2,500 to 600,000 contact per year
Security Operations Center: Real-time CDM, Incident Management, Forensics, Certifications, Policies, Scanning, and Security Infrastructure Management, Data Integration and Automation
Network Operations Center: WAN and LAN Architecture Design, Event Management, Infrastructure Management, Email, AD, and System Administration, Data Integration and Automation
SOFTWARE ENGINEERING
Prototyping, Agile/DevOps, Test Automation, Data Integration and Automation, Continuous Deployments
INFRASTRUCTURE ENGINEERING
System Engineering: Solution Architecture, Assessment Whitepapers, Vendor Proof of Concepts, Usage Models
Cloud Services: Orchestration, Automation, Artificial Intelligence, Hosting, Monitoring, Scalability, Disaster Recovery
PROCESS DEVELOPMENT
ITIL: Incident, Request, Problem, Change, Release, Configuration, Event, Service Level Management, Self-Service, Strategy, Design, Operations, Support, Continuous Improvement
PMP: Time, Scope, Budget, Communications, Status Reporting, Change Management
Agile/DevOps: Scrums, Iteration Development, Customer Engagement, Release Management, Test Driven Development