OUR EXPERIENCES

USAF, Mission Service Desk Operations – Architected and delivered solutions for data integration and cross-domain federations; transformed Agile/DevOps software development, processes; Authored ITIL process documentation and tool workflows

Health and Education, FedRAMP Cloud Hosting, NOC and SOC Services - Delivered the service strategy, design, technical solution, and service operations model for Service Desk, Network Operations Center, Security Operations Center, and Desktop-as-a-Service functions; enabled federally certified cloud Infrastructure-as-a-Service and Platform-as-a-Service FedRAMP certifications

DoD, Global Enterprise Service Desk Operations – Consolidated six regional service centers into custom classified facilities providing 24x7 support to 50,000 global Customers; operated with ITIL processes and service catalog to address 40,000 contacts per month

DHS, Citizenship and Immigration Services – Consolidated six regional service centers into an enterprise service solution to support 24,000 Customers and 200+ applications under ITOM and TOMIS enterprise programs; developed and implemented service management strategy and priorities; implemented formal service transition process; provided USCIS training and orientation

US Army Reserve Command Enterprise Operations Center – Consolidated eight COCOMS into an enterprise service model supporting Tier 1/2/3 services for 50,000 users in 900 sites; architected strategic enterprise architecture; developed and implemented ITIL processes; designed and delivered active COOP data center

Health and Human Services Data Sciences, Statistics and IT Solutions - Experienced with health records, health analytics, databases, health IT infrastructure and application development